Privacy Policy

Effective Date: October 19, 2025

1. Introduction & Scope

Welcome to VocaTravel! We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or use our website, www.vocatravel.com.

This policy applies to all visitors, users, and customers of VocaTravel. By using our website, you agree to the practices described in this policy. If you have any questions or concerns, please don’t hesitate to reach out to us at info@vocatravel.com.

2. Information We Collect

To provide you with the best travel planning experience, we collect certain information about you. Here’s what we gather and how:

Information You Provide Directly

When you interact with VocaTravel, you may voluntarily share:

  • Personal Details: Your name, email address, phone number, and mailing address
  • Account Information: Username, password, and profile preferences
  • Payment Information: Credit card details, billing address, and transaction history
  • Travel Preferences: Destination interests, travel dates, accommodation preferences, and special requests
  • Communications: Messages you send us through contact forms, emails, or customer support chats
  • Reviews & Feedback: Your opinions about destinations, hotels, or travel experiences

Information Collected Automatically

When you browse our website, we automatically collect certain technical information:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages viewed, links clicked, time spent on pages, and navigation patterns
  • Location Data: Approximate geographic location based on your IP address (with your consent, we may collect precise location data)
  • Cookies & Tracking Technologies: Please see Section 4 for detailed information about cookies

3. How We Use Your Information

We use the information we collect to enhance your travel planning experience and operate our services effectively:

  • Provide Services: Process bookings, reservations, and travel arrangements you request
  • Personalize Your Experience: Recommend destinations, deals, and content tailored to your interests
  • Process Payments: Complete transactions securely and maintain payment records
  • Communicate with You: Send booking confirmations, travel updates, customer support responses, and service announcements
  • Marketing & Promotions: Share travel deals, newsletters, and special offers (you can opt out anytime)
  • Improve Our Website: Analyze usage patterns to enhance functionality, design, and user experience
  • Security & Fraud Prevention: Detect and prevent fraudulent activities and unauthorized access
  • Legal Compliance: Meet legal obligations, resolve disputes, and enforce our terms of service

4. Cookies & Tracking Technologies

VocaTravel uses cookies and similar technologies to improve your browsing experience and understand how you interact with our website.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and provide a more personalized experience.

Types of Cookies We Use

  • Necessary Cookies: Essential for the website to function properly (e.g., maintaining your session, security features). These cannot be disabled.
  • Performance Cookies: Collect anonymous data about how visitors use our site, helping us improve functionality and performance.
  • Functionality Cookies: Remember your preferences (e.g., language, currency, search filters) to personalize your experience.
  • Advertising Cookies: Track your browsing behavior to show you relevant travel deals and advertisements on our site and across the web.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • Block all cookies
  • Accept only certain types of cookies
  • Delete existing cookies

Please note that disabling certain cookies may limit your ability to use some features of our website. For more information about managing cookies, visit your browser’s help section or www.allaboutcookies.org.

You can also opt out of targeted advertising by visiting:

5. Third-Party Sharing

To provide comprehensive travel services, we partner with trusted third parties. We may share your information with:

Service Providers & Business Partners

  • Booking Platforms: Hotels, airlines, car rental companies, and tour operators to fulfill your travel reservations
  • Payment Processors: Secure payment gateways to process transactions (we do not store full credit card details)
  • Analytics Providers: Services like Google Analytics to understand website traffic and user behavior
  • Advertising Partners: Platforms like Google Ads and Facebook Ads to show you relevant travel promotions
  • Email Service Providers: Tools to send newsletters, booking confirmations, and marketing communications
  • Customer Support Tools: Services that help us respond to your inquiries efficiently

Why We Share Your Data

We share information only when necessary to:

  • Complete bookings and deliver services you’ve requested
  • Improve our website and marketing efforts
  • Comply with legal obligations or respond to lawful requests

Data Protection Standards

All third parties we work with are required to protect your information and use it only for the purposes we specify. We do not sell your personal data to third parties for their independent marketing purposes.

6. User Rights & Choices

We believe you should have control over your personal information. Depending on your location, you may have the following rights:

Your Privacy Rights

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal data (subject to legal retention requirements)
  • Restriction: Limit how we process your information in certain circumstances
  • Data Portability: Receive your data in a structured, commonly used format
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes
  • Opt-Out of Marketing: Unsubscribe from promotional emails at any time by clicking the “unsubscribe” link or contacting us

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: info@vocatravel.com

We will respond to your request within 30 days (or as required by applicable law). Please note that we may need to verify your identity before processing certain requests.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations.

Retention Periods

  • Newsletter Subscribers: Until you unsubscribe or request deletion
  • Booking Records: Typically 7 years to comply with tax and accounting regulations
  • Customer Support Inquiries: 3 years after resolution
  • Analytics Data: Aggregated and anonymized data may be retained indefinitely
  • Account Information: As long as your account remains active, plus a reasonable period afterward

When data is no longer needed, we securely delete or anonymize it to protect your privacy.

8. Security Measures

Protecting your personal information is a top priority. We implement robust technical and organizational safeguards to prevent unauthorized access, disclosure, or loss.

Our Security Practices Include

  • Encryption: We use HTTPS/SSL encryption to protect data transmitted between your browser and our servers
  • Secure Payment Processing: Payment information is encrypted and processed through PCI-DSS compliant payment gateways
  • Access Controls: Only authorized personnel have access to personal data, and access is granted on a need-to-know basis
  • Regular Security Audits: We conduct periodic reviews and updates to our security infrastructure
  • Employee Training: Our team is trained on data protection best practices and privacy principles

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

9. International Transfers

VocaTravel may transfer and store your personal data in countries outside your country of residence, including locations that may not offer the same level of data protection.

How We Protect Your Data

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs): Approved by the European Commission for transfers outside the EU/EEA
  • Adequacy Decisions: Relying on countries deemed to provide adequate data protection
  • Your Consent: In some cases, we may ask for your explicit consent for international transfers

If you have questions about where your data is stored or how it’s protected, please contact us at info@vocatravel.com.

10. Children’s Privacy

VocaTravel is not intended for children under the age of 16, and we do not knowingly collect personal information from minors without parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@vocatravel.com. We will take prompt steps to delete such information from our records.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

When we make changes, we will:

  • Post the updated policy on this page with a new “Effective Date”
  • Notify you via email or a prominent notice on our website if the changes are significant

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

Your privacy matters to us, and we’re here to answer any questions or address concerns you may have.

For Privacy Inquiries, Please Contact:

Email: info@vocatravel.com

Mailing Address:
VocaTravel
Marrakech mahmid 07 menara
Marrakech safi 40000
morroco

We aim to respond to all inquiries within 30 days. Thank you for trusting VocaTravel with your travel plans!